Privacy Policy

EcoCleaners
ABN: 46 503 856 190
Email: admin@theecocleaners.com.au

Last updated: 28 October 2025

1. Introduction

EcoCleaners respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or communicating with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

• We only collect personal information necessary to provide our cleaning services and communicate with you effectively. The types of personal information we may collect include:
• Your name, address, phone number, and email address
• Details about your cleaning requirements, property type, and preferences
• Payment details (if applicable)
• Feedback, testimonials, or other information you provide to us
• Information automatically collected through our website (such as IP address, browser type, and site usage data)
• We may also collect information through our contact forms, booking requests, or when you communicate with us via phone or email.

3. How We Collect Your Information

• We collect personal information directly from you when you:
• Make an enquiry or booking through our website or email
• Communicate with us by phone, text, or social media
• Provide feedback, testimonials, or reviews
• Apply for employment with us
• We may also collect limited information automatically via cookies and analytics tools to improve your website experience.

4. How We Use Your Information

EcoCleaners uses your personal information to:

• Provide our cleaning services
• Communicate with you about bookings, quotes, and updates
• Issue invoices and process payments
• Improve our services and customer experience
• Respond to enquiries, feedback, or complaints
• Comply with legal obligations

We will not use or disclose your personal information for any other purpose without your consent, unless required by law.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary to deliver our services, such as:

• Payment processors or accounting software providers
• IT service providers (e.g., website hosting, email services)
• Professional advisers (e.g., legal or financial consultants)

All third parties we engage are required to handle your information securely and in compliance with privacy laws.

We do not sell, rent, or trade personal information to anyone.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored in electronic form on secure servers, protected by passwords, encryption, and access controls.

If personal information is no longer required, we take reasonable steps to destroy or de-identify it.

7. Access and Correction

You have the right to access and correct your personal information held by EcoCleaners.

To request access or an update, please email admin@theecocleaners.com.au. We may ask you to verify your identity before providing access.

If we are unable to fulfil your request, we will provide you with a written explanation as required by law.

8. Cookies and Website Analytics

Our website may use cookies to improve user experience and website functionality. Cookies are small files stored on your device to track preferences and site activity.

You can choose to disable cookies through your browser settings, although some website features may not function properly as a result.

We may also use analytics tools (such as Google Analytics) to collect non-identifiable data about website traffic and usage patterns.

9. Direct Marketing

From time to time, we may send you updates, offers, or information about our services that we believe may be of interest.

You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us at admin@theecocleaners.com.au

.

10. Complaints

If you believe your privacy has been breached, please contact us via admin@theecocleaners.com.au

 and provide details of the issue.

We take all complaints seriously and will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.

By continuing to use our services after any updates, you are deemed to have accepted the revised policy.